We will help you create a completely customized cloud-based customer service centre that you can manage from anywhere at any time.
Improve customer satisfaction
Monitor team productivity
Centralize the entire customer service
Create a central customer dashboard
Categorize issues on priority levels
Respond to tickets faster
Manage the work orders
Route your works and processes automatically through various available channels to the appropriate and available agent. Give authority to your service administrators to distribute and segregate tickets and other workloads depending on employee hierarchy, skill set, capacity and availability. Can also be used for priority level segregation as well.
3X businesses have improved their customer support through the proper utilization of Salesforce Service Cloud via SP Tech
Glad that we went forward with SP Tech as it helped us improve our service quality by two-fold.
Sit down for a small informal meeting with us to understand how our experts can add value to you and help you improve your customer service experience through the Service Cloud