Salesforce Service Cloud

Provide one of a Kind Service to all Your Customer

Use the Salesforce Service Cloud to Automate and centralize most of your customer service

96% of consumers worldwide base their loyalty for brands depending on customer service

Build a customer-centric brand and alleviate your business through the power of Service Cloud

We will help you create a completely customized cloud-based customer service centre that you can manage from anywhere at any time.

Improve customer satisfaction

Fast track service requests

Monitor team productivity

Centralize the entire customer service

Service Cloud will help in transforming the way your business will handle customer support

Create a central customer dashboard

Categorize issues on priority levels

Respond to tickets faster

Manage the work orders

Service Cloud is the World’s #1 Customer Service Platform

Lightning Console

Push your team’s productivity to the next level. Establish a central dashboard, distribute customer profiles, understand ticket or case histories and create a managed ecosystem for your workforce

Live Agent

Let your customers connect with your agents in from anywhere and anytime in just a click. One on one customer service sessions without any need for assignments. Also includes multilingual support and much more

Mobile

Provide real time support from the comfort of your mobile. Enable your field or remote location agents assist your customers, manage your team, monitor productivity, ticket statuses and much more through the mobile app of Service Cloud App.

Communities

An eco-system by you, to your customers, filled with customers helping one another. Create a special cloud community where customers can post queries, solve each other’s problem and always have a customer success executive on the standby for assistance.

Knowledge

A knowledgebase with everything your agents need and the customers want in a moment’s notice. The Service Cloud’s Knowledge platform acts as an information reservoir that let’s your customer success executive provide any and all answers your customers might spring upon your agent.

Service Wave Analytics

A business Intelligence platform that will give your customer service managers and agents the power to use the work data and understand where they can improve and chart out new plans of action to improve quality, case management, optimizations and more.

SOS

SOS by Salesforce lets you take the Mobile Support experience to the next level. With SOS, you or your agents can perform screen sharing, provide live video support, audio support, annotations etc., Be not only available for your customers but have everything at your disposal for an out of the park customer service.

Social Customer Service

A dedicated social media customer service platform that will centralize all of your social media channel’s message boards. Manage queries, quotes, tickets and issues raised through any and all of your social media platforms such as Instagram, Facebook or Twitter.

Omni Routing

Route your works and processes automatically through various available channels to the appropriate and available agent. Give authority to your service administrators to distribute and segregate tickets and other workloads depending on employee hierarchy, skill set, capacity and availability. Can also be used for priority level segregation as well.

Put Your Trust In Our Experience

3X businesses have improved their customer support through the proper utilization of Salesforce Service Cloud via SP Tech

1 %

Increase in Overall Revenue

Hear It From Our Previous Clients

At SP Tech, we believe that trust is built through results and history. Our customers are our success symbols and have some wonderful things to say about our services.

Glad that we went forward with SP Tech as it helped us improve our service quality by two-fold.

M.Bernard ( Runs a B2B SaaS service )

Start Today For a Better Tomorrow

Sit down for a small informal meeting with us to understand how our experts can add value to you and help you improve your customer service experience through the Service Cloud