Our customized Salesforce service cloud services will help your business increase ROI & customer retention
Salesforce Service Cloud can work magically for your business growth! Wondering How!?
Salesforce Service Cloud Consulting
Salesforce Service Cloud Implementation
Salesforce Service Cloud Migration
Salesforce Service Cloud Integration
Salesforce Service Cloud Support Services
Salesforce Service Cloud for your business: Right fit or not!?
Offer services which count with the exceptional Salesforce Service Cloud Features
Unique features make Salesforce Service Cloud just the right choice. Right from personalization to automation everything is possible here which eventually changes the overall customer experience.
Service Process Automation
Omni-Channel routing lets route the work in an intelligent manner. Routing the work to the most suitable, available employee is the best method to streamline the workflows. Along with that, it becomes easier for the service managers to manage their team efficiently. They can now keep an eye on everything going in and around. Even the agents can raise flag when they need some help on certain conversations with the customers.
Call Center Management and CTI Integration
Visual Remote Assistant
Asset and Order Management
This is what we have worked for & we are proud of these as well!!!
Explore the Most Asked Questions
Salesforce Service Cloud is a service management platform which helps businesses provide excellence along with efficient services to the customers. It makes the overall channel between you and your end-users, smarter, faster, personalized as well as automatic.
Some of the fantastic benefits for companies offered owing to switching to Salesforce Service Cloud.
- 22 % reduction in the overall support cost
- 26 % increments in the retention of the visitors or clients
- 28 % improvement in terms of agent productivity
- 31 % quicker case resolution
Some of the main features of Salesforce Service Cloud which can benefits you are:
Agent workspace, knowledge management, case management, service process automation, Omni-channel routing, Service analytics, Computer telephony integration (CTI), Asset and order management, Automation with macros, multilingual platform, customization for reporting, live agent web chats and many more. These features and many more additional benefits make it one of the most loved CRM in the world and businesses across various domains prefer choosing Salesforce Service Cloud for their businesses.
Let us talk about a genuine scenario when customers have questions, it is required that your customer service team must be prepared to respond quickly and efficiently. Customers are more likely to return to your product or service if your customer service is seamless.
With Salesforce Service Cloud, your agents as well as your business are empowered to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs.
Salesforce Service Cloud is known to offer one of the most interactive and visually appealing dashboard and reports which can be customized. It helps your business gauge the service metrics as well as help in tracking the performance indicators which are pivotal in deciding the customer success, satisfaction as well as average handle time. Along with that, the Dashboard at Salesforce Service Cloud is highly customizable to generate reports and offer visibility at a glance for all the data in real-time. These dashboards prove useful when you wish to drill down to fetch the information related to the performance of your client engagement center, help desk or even call center. Everything could be done with a snap and none of your resources are overloaded, rather a quick and accurate is available in real-time.
Salesforce Service Cloud can be customized in many ways to suit your needs as per your business. And our team can help you with the comprehensive CRM solution which is just designed keeping in mind your business needs. It aims at providing business solutions which are scalable, as well as leave scope for innovation. Let us talk about service cloud edition and its suitability for your business.
Service Cloud Enterprise Edition is a complete solution which offers Lightning Console a multichannel view of cases with all the important features such as CTI integration, developer tools, knowledge management and many more. On the other hand, unlimited edition offers you access to unlimited online training as well as round the clock toll-free support and much more.
Then there is performance edition, which can help you excel in services as well as sales performance. It is a fully integrated service and sales solution which is built on the Salesforce Platform.
Of course! We offer you comprehensive support and services when it comes to Salesforce Service Cloud Integration services. Service Cloud can be integrated with many back-office applications and it assists your business process in many ways. Enhancing customer service and meeting their expectations is one of the top benefits of Salesforce Service Cloud Integration services. Additionally, we can be innovative and create a platform which is customized to deliver enterprise security, scalability as well as reliability. Your overall process becomes flawless, secure as well as faster than ever with perfect Salesforce Service Cloud Integration services.
Well, there is no fixed amount or pricing which we can quote in a go for Salesforce Service Cloud Integration services, or any other Salesforce Service Cloud related service. The reason being the pricing is a dependent value which varies based on many factors. One of the major factors being your business needs. The customization or development of Salesforce Service Cloud is based solely on your business needs and hence, it is not constant. In case, you want to start a project with us, or have some queries; feel free to reach out to us. We are always there to help you. We are just a phone call away from offering you a personalized solution for your business needs.