When someone talks about Customer Relationship Management Software, Salesforce is never left behind!
Be it ease-of-use, app marketplace, or customizability; everything about Salesforce Platforms is so unique that businesses do not even think of a second option most of the time.
During recent times, Salesforce stepped up when it came to customization and came up with two versions of the software: Salesforce Lightning vs Salesforce Classic. These versions of software differ when it comes to Interface.
Additionally, there are more differences which need to be understood when it comes to making a worthwhile choice for your business.
Should my Business go with Salesforce Classic or switch to Salesforce Lightning?
Well, there cannot be any specific or one-fit-all answer for every business type and size.
Nonetheless comprehensive understanding on both the platforms and a comparison of Salesforce Classic Vs Salesforce Lightning can help every business make a suitable choice.
Let us know more about each of the platforms before we jump to talk about Salesforce Classic Vs Salesforce Lightning:
Understanding Salesforce Classic
Salesforce Classic was the initial face of the world’s most renowned CRM.
Owing to several reasons, the UI of this platform looks outdated these days. Some of these reasons are the platform being text-centric, huge parts of unused space, lack of graphical elements displayed in low-resolution.
In order to make sure that these reasons are no longer stopping the customers from getting great results, Salesforce added some more features to come-up with Salesforce Lightning.
Also, Salesforce Classic, is not stopping to be there anytime soon, so can easily switch between these two versions.
However, migration could be a little time-consuming for the first time, for which you can always consider taking help from professionals .
Understanding Salesforce Lightning
Salesforce Classic was revamped with the much-sorted features to come up with Salesforce Lightning. It comes with additional apparatuses for Developers making it yet more intelligent than before. Here are some of the advantages offered by Salesforce Lightning:
Improved speeds and application execution making it best to be used with Salesforce Mobile Application, overall adding to the Salesforce Lightning experience.
Let’s the users to create applications outwardly by using the codes and customized fabricated lightning parts.
One can utilize it without the help of any other applications to use outside objects as well as relationships.
It is made up of a framework plan in CSS structure making it possible to assemble the application which consents to the Salesforce Lightning Interface.
Difference between both on various basis and with some examples
After knowing the briefs on both the version which is Salesforce Classic and Salesforce Lightning; it is the time we talk about Salesforce Classic vs Salesforce Lightning.
We will talk about the differences based on certain factors as well as parameters, one-by-one:
User-Experience and User Interface
The features such as news on key accounts and key deals, and a performance chart have enhanced the UI UX for Salesforce Lightning. Especially from the end-users’ point of view, the UI has been upgraded in Salesforce Lightning.
Along with that new drag and drop features are available for the admin as well. Developers need not pay any attention to aesthetic changes, and they simply focus on the real developmental changes as well as customization.
With business logic, users can create their own custom experiences. It has also made it possible to have a watch on the activity timeline of your customers and keep track of their history.
Technical Factors as well as Features
Some features which you might miss on Salesforce Lightning version are however present on the Classic one, are:
- Customizable forecasting.
- Similar opportunities as well as big deal alerts in opportunities.
- Sidebar search & the Search-All button.
- Follow reports as well as the pie charts in reporting.
Some of the benefits which Salesforce Lightning has to offer include quicker loading time, holding more and more information and letting you save more data along with transferring it.
There have been technical advancements in the home page as well as dashboard as well. These include performance chart, assistant, news on leads, as well as key deals for the home page and having more columns on the dashboard, customizations possible based on information for Dashboard.
Mobile Application Developments
All the features and functions for Cloud-based Salesforce Lightning are available in mobile applications as well. It can be operated effortlessly from mobile as well. This includes, viewing potential leads and related changes even when you are away from your workstation, or may be while travelling.
Security and Related Features
Salesforce Lightning comes with enhanced security features such as LockService Feature. This feature helps in separation of lightning components and still lets them communicate, protecting it from malicious data. However, these features are missing from the Classic Mode.
Additionally, permissions work distinctly in Lightning mode and do not let users raise their assurance level from standard to high. In order to do so, users will have to first log out from the platform and then sign-in with authentication for a higher assurance level.
Sales and Lead Generation
With an improved dashboard, it becomes easier to keep a track on the leads and sales. Salesforce Classic enables lead generation quite well, however Salesforce Lightning makes the task even more effortless.
The overall sales process management is improved with Salesforce Lightning. Some examples can be the Activity timeline in Lightning mode lets the users identify what has been achieved related to specific lead, the details for every task, meeting or even calls can be seen.
Apart from this, the Path Component also enables tracking of many stages which are a part of the business process. On the other side, one component named as News Component lets users have the updates related to the leads on-time.
Some benefits you can have with Salesforce Lightning:
- $1.59 million Sales Productivity Benefits
- $ 365, 815 power user productivity benefits
- $1.24 million App Development Resource Savings
- $ 169, 106 reductions in developer turnover rate 341% ROI
- $ 3.37 million present value benefits
- $ 2.6 million Net present value benefits & much more
Source: A Forrester Total Economic Impact Study Commissioned by Salesforce June 2018.
Have you made the right choice? Quick checklist
Salesforce Classic has been revamped in terms of better UI, enhanced analytics, better secure and lot more. Well, old is gold for sure however the new (Salesforce Lightning) is diamond. That being said, the choice could be surely dependent on your need. And here is a checklist to help you make an aware choice.
A checklist to consider before you end-up making a final choice.
Before you make a shift from old to new version, it is important to analyze the pros and cons, also making sure that whether the new platform serves your business needs or not.
- Modern Interface
- Complete Sales Data
- Integrated Emails
- Email Templates
- Duplicate accounts, contacts & leads
- Activity timeline
- Workplace page layouts
- Einstein forecasting
- Einstein opportunity insights
- Einstein automated contacts
- Einstein bot-builder
- Granular forecasting
- Frequent updates
we can make an infographic for this and keep it in the content also.
Benefits of Lightning and disadvantages if any
With update applications, comes the drawbacks. These can however be rectified over the period to make the platforms more suitable for its users.
The most common drawback, refer to the time-consuming migration process from Salesforce Classic to Salesforce Lightning.
Additionally, a good amount of time is needed to train your Sales Team and make them competent enough to tackle the latest features of the Lightning platform.
Next comes the pricing of both the platforms, which is almost the same. This means, you get more features and better functionality at a lesser price or rather say at the same price while using Salesforce Lightning.
Considering these points, when it comes to Salesforce Classic Vs Salesforce Lightning, it could be said that the need of the hour is migration to Salesforce Lightning. And you need to overcome these challenges. In case you think migration and later customization is going to be challenging enough, you can surely outsource the process from experts letting you focus on your core business process.
The 2000s was the era of Salesforce Classic and it used to be huge during those periods. However, the dynamic world of IT, Salesforce Platform advanced as well.
The lightning mode of Salesforce was the result of this advancement.
It took over prompting the users to switch to a better UI. Overall, the period the classic version might be obsolete and it would stop receiving the updates and Salesforce too will eventually stop maintaining it.
Are you interested to know more about the Salesforce Lightning platform, recent developments, and updates?
Stay tuned with us for the latest updates. Our experts feel joyful sharing such eventful information regarding Salesforce Platform with you, every now and then. For more queries you can even connect with our expert team.