Boston based Medical Device company boost their business process automation by Salesforce Sales Cloud

Project Description

SP Tech developed a Salesforce Sales Cloud solution for a Medical Device Company, drastically reducing manual Business Process and data entry efforts and seamlessly connecting different stakeholders on a single platform.

About the client

Our Client is Boston-based medical technology company bringing disruptive innovation to minimally invasive surgical devices. We set the highest standards in design engineering and smart manufacturing to deliver breakthrough technologies to market.

Platform Used:

Salesforce Marketing Cloud
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Our Approach

The Final Results

Cost reductions through order accuracy

Bringing real-time order status for better customer service.

Reduced paperwork by automating invoice

Automation of invoices saved around 25 man hours a week

Better Customer Feedback

User friendly portal and ease of information access garnered positive user feedback across all channels

Revenue increased by 30%

The portal helped client land bigger deals resulting in increase of business by around 30%.

Start Today For a Better Tomorrow

Sit down for a small informal meeting with us to understand how our experts can add value to you and help you improve your customer service experience through the Service Cloud

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