Salesforce Sales Cloud & High-Salesforce Health Cloud Implementation
Project Description
A Bethesda, Maryland-based health care provider needed Salesforce Health Cloud Implementation across their four different Business Units. This includes seven clinics across Maryland and Virginia, Online energy shots, Lab and
Pharmacy.
Industry
Health Care
Products
Salesforce Health Cloud
Project Challenges
The major challenge(s) to offer a comprehensive solution to the client:
- The current process and solutions were difficult to scale.
- System was not made to scale as the business was scaling.
- The overall Process was not able to keep the clients happy
- The old solutions were not aligned with Salesforce.
Salesforce Sales Cloud & High-Salesforce Health Cloud Implementation
We implemented the following solution to overcome the above challenges for our client.
SP Tech was selected as a partner due to the expertise on Health Cloud as well as ability
to design scalable solutions. During our discovery phase, we found and solved four
problems to meet their budget and timeline.
The current solution wasn’t built to scale:
Taking the time to analyze and understand the capabilities of their solution allowed us to discover that it wasn’t designed to scale. To build an application that could scale and create value, they required us to build it from scratch using Health Cloud as the base.
The current solution wasn’t built to scale:
Taking the time to analyze and understand the capabilities of their solution allowed us to discover that it wasn’t designed to scale. To build an application that could scale and create value, they required us to build it from scratch using Health Cloud as the base.
Project Results
-
Improved CareQuality
Improved care quality and increased the number of patients they could serve by 6x now. -
Single System
Reconciled a multi-platform legacy system, pen, and paper patient information system to a single system on Health Cloud. -
Increased Customer Satisfaction by 20%
Customer satisfaction increased above benchmark levels; agent productivity multiplied more than six-fold; first-call resolution boosted 20%. -
Improved Productivity by 24%
Improved data quality, eliminated redundancies, and built a platform to truly scale.
Our customers love what we do
SP Tech has impacted over 3X in revenue around the world. Our contributions are quite evident in our customer success stories.
Start Today For a Better Tomorrow
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