Salesforce focuses on diversifying its offering and has made notable strides in the market for specialized cloud solutions catering to specific industry’s needs. The Salesforce ecosystem now includes Salesforce Industry Cloud.
Salesforce now provides several industry-specific clouds, all built on Customer 360. They enable the acceleration of the digital transformation of numerous industrial sectors through a platform designed to consolidate trust, innovation, and agility. Some of the cloud solutions for different industries are listed below.
To increase productivity and modernize technology, this cloud was created for government contractors, civic organizations, and governments at various levels. It is optimizing its agility and transparency. It provides resources for the administration of emergency programs, inspection management, and licenses and permits. It offers an online help center for people and businesses to connect people with public entities and processes in the cloud, giving the public sector a more individualized experience.
It enhances and expands Salesforce CRM’s functions, which are now focused on managing patient interactions and records. It aims to meet the needs of patients, physicians, healthcare workers, and financiers in a specific manner. It gives health system employees a range of tools for productive teamwork, enabling more individualized interactions between the primary, secondary, and tertiary care levels as well as with all the specialties and institutions of the health system. In brief, Health Cloud makes it possible to deliver qualitatively superior and highly individualized care that influences the patient’s health.
As an extensive software system that encompasses all the administration and operations of the sector, Education Cloud allows educational institutions to create solutions for recruitment, admission, and registration while improving the student experience during the teaching process and extracurricular activities. Additionally, it involves the educational staff, the families, and the alums. It offers a comprehensive view of students from their earliest grades through higher education and beyond, allowing the creation of a fully personalized learning experience. It also simplifies and automates daily administrative tasks, ensuring that teachers and educational staff are better focused on the success of their students.
Energy & Utilities Cloud
Since the energy industry touches every aspect of life, it needs strong customer relationships and reliable service based on its capacity to satisfy customer needs. Through a single platform and customer data, this cloud aims to link devices and systems. Furthermore, it features pre-made invoicing systems responsive to the abrupt price changes that are so common today. This makes it possible for the business to offer individualized client assistance, including mobile and self-service options. Additionally, it improves the sales procedure, accelerates growth, and gets ready for a future with sustainable energy.
This cloud aims to increase global industry-wide company transparency while promoting digital transformation in the manufacturing sector. The digital revolution opens more full and linked experiences for customers and partners. Manufacturing Cloud facilitates communication across businesses with shared goals, provides field staff with a comprehensive picture of client information, and enhances the shopping experience for customers at every stage.
Consumer Goods Cloud
With a focus on retail companies or consumer goods, this cloud can make sales data and technology the allies of sellers to streamline their in-store sales procedures. It provides pertinent information with AI tools to optimize production, logistics, and retail flows. In addition to using applications and maps to manage movement, templates, inventories, processing tool requests, and other similar tasks, the consumer goods cloud can provide a list of store visits. To increase sales and reduce unused space, it also makes it easier to manage the areas within the store by visually representing where the shelves and products are placed. However, it can also carry out picture recognition and object identification tasks, which help keep an eye on the store’s shelves and ensure they are stocked and tidy. Sales personnel will spend more time with customers thanks to these features and the automation of chores. Better data is also available for creating more successful sales tactics.
Financial Services Cloud
It offers a user-friendly platform to manage all client data, develop more dependable relationships, and produce seamless digital experiences at any touchpoint. It is made to satisfy the requirements of businesses in the financial industry, including banks, insurance brokers, mortgage and loan providers, and others. It enables the ability to offer enterprises individualized wealth management services and to ensure optimal performance under conditions of high market volatility.
A greater understanding of their clients is made available to communication service providers through the Communication Cloud, enabling them to offer better deals and more individualized experiences wherever and anytime. Additionally, it speeds up the introduction of converged service offers and sales in general while enabling seamless omnichannel interactions, tools for maximizing data use, customer experience optimization, and project jumpstarting with pre-built templates, goods, and procedures.
With hundreds of millions of users under quarantine during pandemics, Media Cloud, which was created specifically for the media industry, became very important. Their media consumption patterns, expectations, and behaviors have all changed permanently. Media providers can deliver a seamless, dynamic experience across all channels and devices with the help of the Media Cloud. Additionally, it expedites the creation and introduction of bundles or subscription deals. It is helpful to understand intake and taste preferences and previous interactions for more intimate engagement with the client. Improve sales processes to enable the monetization of ads, content, and subscriptions, and increase audience engagement with personalized tours.
Nonprofit organizations’ cloud is made to enable them to utilize a networked platform. Through a set of solutions and a comprehensive understanding of its mission and participants, it assists in achieving the suggested objectives. Building enduring partnerships is made possible via Nonprofit Cloud. The management of fundraising, support programs, marketing, and dedication to have the required impact are made simpler. Additionally, it handles campaigns, keeps an eye on volunteers, and strengthens relationships with contributors. Additionally, it offers the chance to create a Nonprofit Success Package (NPSP) specifically for an organization, enabling it to engage with the appropriate individuals at the proper time. Additionally, it allows the sponsors to work together and identify shared interests.
With fewer resources, enterprises can still achieve their social responsibility objectives with the support of the Philanthropic Cloud. It provides resources for centrally organizing, managing, customizing, and keeping track of a company’s charitable endeavors. Additionally, it makes it simpler for staff members to identify causes needing help and enables the measurement of the social impact of actions.
The world is experiencing an increase in migration and digital transformation. Salesforce has vowed to create more vertical solutions to meet the demands of every sector. On the Customer 360 platform, you can access current specific clouds that are continuously improved.