Salesforce Classic Vs Salesforce Lightning: Which one is more Suitable?

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When someone talks about Customer Relationship Management Software, Salesforce is never left behind!

Be it ease-of-use, an app marketplace, or customizability, everything about Salesforce Platforms is so unique that businesses do not even think of a second option most of the time.

In recent times, Salesforce stepped up when it came to customization and came up with two versions: Salesforce Lightning vs Salesforce Classic. These versions of software differ when it comes to Interface.

Additionally, more differences need to be understood when making a practical choice for your Business.

Should my Business go with Salesforce Classic or switch to Salesforce Lightning?

Well, there cannot be any specific or one-fits-all answer for every business type and size.

Nonetheless, a comprehensive understanding of both the platforms and a comparison of Salesforce Classic Vs Salesforce Lightning can help every Business make a suitable choice.

Let us know more about each of the platforms before we jump to talk about Salesforce Classic Vs Salesforce Lightning:

Understanding Salesforce Classic 

Salesforce Classic was the initial face of the world’s most renowned CRM.

Owing to several reasons, the UI of this platform looks outdated these days. Some of these reasons are text-centric, huge parts of unused space, lack of graphical elements displayed in low-resolution.

To ensure that these reasons are no longer stopping the customers from getting great results, Salesforce added some more features to come up with Salesforce Lightning.

Also, Salesforce Classic is not stopping to be there anytime soon, so you can easily switch between these two versions.

However, migration could be a little time-consuming for the first time, for which you can always consider taking help from professionals.

Understanding Salesforce Lightning

Salesforce Classic was revamped with the much-sorted features to come up with Salesforce Lightning. It comes with additional apparatuses for Developers making it yet more intelligent than before. Here are some of the advantages offered by Salesforce Lightning:

Improved speeds and application execution make it best to use Salesforce Mobile Application, adding to the Salesforce Lightning Experience.

Let’s the users to create applications outwardly by using the codes and customized fabricated lightning parts.

One can utilize it without the help of any other applications to use external objects and relationships.

It comprises a framework plan in CSS structure, making it possible to assemble the application that consents to the Salesforce Lightning Interface.

Difference between both on the various basis and with some examples

After knowing the briefs on both the version, Salesforce Classic and Salesforce Lightning, we talk about Salesforce Classic vs Salesforce Lightning.

We will talk about the differences based on certain factors as well as parameters, one by one:

User-Experience and User Interface

The features such as news on key accounts and key deals and a performance chart have enhanced the UI UX for Salesforce Lightning. Especially from the end user’s point of view, the UI has been upgraded in Salesforce Lightning.

Along with that, new drag and drop features are available for the admin as well. Developers need not pay any attention to aesthetic changes and focus on real developmental changes and customization.

With business logic, users can create their own custom experiences. It has also made it possible to watch your customers’ activity timeline and keep track of their history.   

Technical Factors as well as Features 

Some features which you might miss on the Salesforce Lightning version are, however, present on the Classic one, are:

  • Customizable forecasting.
  • Similar opportunities as well as big deal alerts in opportunities.
  • Sidebar search & the Search-All button.
  • Follow reports as well as the pie charts in reporting.

Some of the benefits that Salesforce Lightning offers include quicker loading time, holding more and more information, and letting you save more data and transfer it.

There have been technological advancements in the home page as well as a dashboard as well. These include performance chart, assistant, news on leads, key deals for the home page, more columns on the dashboard, and customizations based on dashboard information.

Mobile Application Developments 

All the features and functions for Cloud-based Salesforce Lightning are available in mobile applications as well. It can be operated effortlessly from mobile as well. It includes viewing potential leads and related changes even when you are away from your workstation or while travelling.

Security and Related Features 

Salesforce Lightning comes with enhanced security features such as LockService Feature. This feature helps in separating lightning components and still lets them communicate, protecting them from malicious data. However, these features are missing from the Classic Mode.

Additionally, permissions work distinctly in Lightning mode and do not let users raise their assurance level from standard to high. To do so, users will have to first log out from the platform and then sign in with authentication for a higher assurance level.

Sales and Lead Generation 

Salesforce Classic enables lead generation quite well. With an improved dashboard, it becomes easier to keep track of the leads and sales. However, Salesforce Lightning makes the task even more effortless.

Improve overall sales process management with Salesforce Lightning. Some examples can be the Activity timeline in the Lightning mode that lets the users identify what has been achieved related to a specific lead. The details for every task, meeting or even calls can be seen.

Apart from this, Path Component enables tracking of many stages which are a part of the business process. On the other side, one component named News Component lets users have the updates related to the leads on time.

Some benefits you can have with Salesforce Lightning:

Salesforce Lightning Benefits
  • Save

  • $1.59 million Sales Productivity Benefits
  • $ 365, 815 power user productivity benefits
  • $1.24 million App Development Resource Savings
  • $ 169, 106 reductions in developer turnover rate 341% ROI
  • $ 3.37 million present value benefits
  • $ 2.6 million Net present value benefits & much more

Source: A Forrester Total Economic Impact Study Commissioned by Salesforce June 2018.

Have you made the right choice? Quick checklist 

Revamp Salesforce Classic in terms of better UI, enhanced analytics, better security, and more. The old is gold for sure; however, the new (Salesforce Lightning) is diamond, and the choice could surely depend on your need. And here is a checklist to help you make a conscious choice.

Salesforce Classic Features
  • Save

A checklist to consider before you end up making a final choice.

Before shifting from the old to the new version, it is important to analyze the pros and cons and ensure whether the new platform serves your business needs.

  1. Modern Interface
  2. Complete Sales Data
  3. Integrated Emails
  4. Email Templates
  5. Duplicate accounts, contacts & leads
  6. Activity timeline
  7. Workplace page layouts
  8. Einstein forecasting
  9. Einstein opportunity insights
  10. Einstein automated contacts
  11. Einstein bot-builder
  12. Granular forecasting
  13. Frequent updates

We can make an infographic for this and keep it in the content also.

Benefits of Lightning and disadvantages, if any. 

With updated applications comes the drawbacks. These can, however, be rectified over the period to make the platforms more suitable for their users.

The most common drawback refers to the time-consuming migration process from Salesforce Classic to Salesforce Lightning.

Additionally, a good amount of time is needed to train your Sales Team and make them competent enough to tackle the latest features of the Lightning platform.

Next comes the pricing of both platforms, which is almost the same. It means you get more features and better functionality at a lesser price or, rather say, at the same price while using Salesforce Lightning.

Considering these points, when it comes to Salesforce Classic Vs Salesforce Lightning, it could be said that the need of the hour is migration to Salesforce Lightning. And you need to overcome these challenges. If you think migration and later customization will be challenging enough, you can surely outsource the process from experts, letting you focus on your core business process.


The 2000s was the era of Salesforce Classic, and it used to be huge during those periods. However, the dynamic world of IT, Salesforce Platform, advanced as well.

The lightning mode of Salesforce was the result of this advancement.

It took over, prompting the users to switch to a better UI. Overall, the classic version might be obsolete, and it would stop receiving the updates. Salesforce, too, will eventually stop maintaining it.

Are you interested to know more about the Salesforce Lightning platform, recent developments, and updates?

Our experts feel joyful sharing such eventful information regarding Salesforce Platform with you now and then. For more queries, you can even connect with our expert team. Stay tuned with us for the latest updates.

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